Solved by verified expert:The next step in this proposal for Initech is to describe the ways in which you will set up the network. In 3-5 pages, address the following:Network TopologiesWhat physical network topology will you be using? Why did you choose this topology?What logical network topology will you be using? Why did you choose this topology?Networking FunctionalityWhat networking functionality will you enable on each of the devices in this SOHO? What steps will you need to take to enable that functionality? Why did you choose to enable this functionality? Support your rationale with examples.What networking functionality will you disable on each of the devices in this SOHO? What steps will you need to take to disable that functionality? Why did you choose to disable this functionality?Network documentationInclude information on the chosen routers and switches as well as their corresponding configurations.How are hosts connected to one another? Is there redundancy? What protocols are being used? Why?How would you check for network vulnerabilities? Networking TroubleshootingProvide 3-5 network troubleshooting tools and their purpose in being able to troubleshoot network issues with this SOHO.Provide detailed instructions on how to install and use these tools when troubleshooting network issues with the SOHO.OSI modelDescribe how the OSI model works in this SOHO. Make sure you use all 7 layers of the OSI model and give specific examples of hardware, software, networking devices, etc. within the SOHO that apply to each of the layers.Use vocabulary and tone appropriate for your target audience–your client, Initech. If you used outside resources to support your content (for example, articles, charts, or images you use that are not your own), be sure to cite those sources.
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An installation guide is written to describe the installation of either a mechanical/electronics system
(like a child’s swing or a hi-fi set) or a software product. Here we will focus mainly on the latter.
A software installation guide overlaps with System Administration Guide since it covers similar
configuration tasks. That’s the reason why the demarcation line between these two guides may not
always be very clear.
Here are the main components of a typical software installation guide:
1) System Requirements (or Prerequisites)
What kind of hardware, software and/or firmware are needed to install this software? Will it work if
your Operating System is a Mac OS X, or Windows Vista? How fast your processor should be?
For example here are the system requirements for Windows VISTA OS Home Basic Edition which should
be included in a Windows VISTA Installation Guide:
1 GHz 32-bit (x86) or 64-bit (x64) processor
512 MB of system memory
20 GB hard drive with at least 15 GB of available space
Support for DirectX 9 graphics and 32 MB of graphics memory
2) Overview of System or Product Features
What are the basic features, characteristics, of the software or product in question? Provide them in a
list, or table.
For example, if this is an office telephone (communication) software, list how many lines the software
supports; what kind of power it operates on; how many users and passwords it supports; what kind of
database it needs; how many “zones” “partitions” or “configurations” it supports; how many
“communication units” “telephones” or other similar hardware it accommodates; etc.
It is appropriate to include in this section also ways to CONTACT the company or the client service
department in case there are any product, warranty, registration, etc. related questions.
Also in this section include any LEGAL disclaimers, disclosures, official government agency warnings, UL
(or other official certification agency) requirements, registration information, etc.
3) Minimal Quick Start Configuration
This section sometimes is published as a separate “Quick Start” or “Quick Start-Up” guide as well.
Describe in this section how to set up “system time” by entering the correct values into the internal
“system clock,” if any.
Explain how to identify and interpret any system or hardware codes, serial numbers, acronyms or
abbreviations that the product comes with.
Include one or more charts or drawings (as appropriate) describing how to install the software (or the
product). Show the correct wiring connections, if any. If any physical installation is involved, including a
drawing of screwdrivers or other tools attaching the product properly by driving screws or rivets, etc.
Your customers will really appreciate this section of the Installation Guide since they would be able to
set up the product and see it in action quickly and thus build up their confidence in the product. Once
that confidence is established they can proceed to fine-tune the settings and adapt it for more refined
and complicated tasks. But the research has shown that if the customers cannot quickly start to set up
and operate a system their level of frustration builds up quickly, leading to a poor user experience.
That’s why this section is important to encourage customer loyalty, build high satisfaction levels, and
generate as few calls to the customer service department as possible.
4) Set-Up Configurations
Usually a software or a product will have a “typical” and an “exceptional” or “customer-designed”
installation. This installation will sometimes be referred to in product literature as “deployment” as well.
Explain the most “typical” installation (or deployment) configurations that customers of this software or
product have used in the past. If possible also tell your users which situations and which client goals
justify which type of “typical installation.”
5) Maintenance and Error Messages and Troubleshooting
All software products and most electronic gadgets and systems display messages to give feedback about
system status and to signal if there are problems with the system.
In this section you should list all those messages, including the audio ones, explain what they mean, and
follow them up explaining what to do about it – that is, also provide a troubleshooting section.
For example, let’s say you have four LED lights in the front of your product, or four circles displayed on
the status bar of your software. Explain what it means when all lights are GREEN, three GREEN one
YELLOW, all YELLOW, all GREEN one RED, etc. Describe what such color combinations mean and then
also explain how to take care of the error or malfunction (if it is such) in the troubleshooting section.
Overlap Between Different Types of Guides
As you can easily tell, some of the above information can be included in a User or System Administration
Guide as well. The decision what information should go where is a management (or client) decision
although, if you are the writer, you can argue your case as well. However it is much better to repeat
crucial information in more places than one since you usually have no control over the way technical
manuals are used.
For example, you can ASSUME that a customer would refer to the Installation Guide to understand the
meaning of System Error Codes but perhaps he or she won’t. Perhaps your customers will only read the
User Manual and if the troubleshooting information is included only in the System Admin or Installation
guide, they’ll pick up the phone and call your service center to solve a simple problem instead of
referring to the Installation Guide.
So, when in doubt, include important information in more guides than one despite the risk of
redundancy and repetition.
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