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Expert answer:NUR4827 Indian River Ch 8 Dealing With Problems an - Ray writers
  

Solved by verified expert:Read Chapter 8APA format, and please put the running head according to the topic oof due questions.1. Describe a situation in which the nurse manager would use problem resolution in the workplace. Describe a situation in which the nurse manager would use negotiation to resolve a conflict (or potential conflict) in the workplace. 2. Compare and contrast strategies for resolving a conflict, using first the informal negotiation method and then the formal negotiation method. 3. Explore the American Nurses Association website for information on collective bargaining for nurses. Which states have nursing unions? Debate the issue of joining a union with another group of students. 4. PART 1: Log onto the website of your state nurses association and search for information on collective bargaining. Search for news articles, union websites, and other recent information on collective bargaining for nurses in your state. Is there a great deal of collective bargaining activity in your state? If not, why? If yes, what are the primary issues under discussion?PART 2: Review the pros and cons of becoming part of a collective bargaining unit. If you were a full-time staff nurse, would you want to join a union? Why or why not?
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Chapter 8
Dealing With Problems and
Conflicts
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Potential Conflict Generators
• Competition between groups
• Increased workload
• Multiple role demands
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Potential Conflict Generators (cont’d)





Threats to safety and security
Scarce resources
Cultural differences
Ethical conflicts
Invasion of personal space
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Bullying
• Often targets one individual
• Is an attempt to exert power over another person
• May have devastating effects on the individual and
the team
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Workplace Incivility
• Displays of disrespect among staff and providers
• Coworkers are the most common source
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Moral Distress
• Occurs when personal and professional ethics are
violated
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Conflict Resolution Myths
• Win-lose-draw
• Fixed pie myth
• Devaluation reaction
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Conflict Resolution
• Problem resolution
• Negotiating informally
• Formal negotiation
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Problem Resolution
• Identify the problem or issue.
• Generate possible solutions.
• Evaluate suggested solutions.
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Problem Resolution (cont’d)




Choose the best solution.
Implement the solution chosen.
Is the problem resolved?
If yes, end process; if not, repeat.
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Negotiating an Agreement Informally




Scope the situation.
Set the stage.
Conduct the negotiation.
Agree on a resolution.
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Conducting a Negotiation






Manage emotions.
Set ground rules.
Clarify the problem.
Make an opening move.
Continue the negotiations.
Agree on a resolution.
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Collective Bargaining
• Economic issues
• Management issues
• Practice issues
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Pro: Collective Bargaining




Protects workers’ rights
Grievance procedures available
Higher pay
Empowering
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Con: Collective Bargaining
• Creates management-staff barrier
• Adds rules and regulations
• Drains manager’s time
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Conclusion
• Conflict is inevitable within large groups.
• It is not necessarily a negative experience.
• Growth may emerge from positive conflict
management.
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