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bsbmgt517_assessment_tasks.doc

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Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Email: info@aic.edu.au Website: www.aic.edu.au
Educating for Excellence
Assessment Submission Sheet
Course
BSB51918 Diploma of Leadership and Management
Unit Code
BSBMGT517
Unit Name
Manage operational plan
Assessor
Name
Student Name
Student ID
Date Due
Please read and sign this assessment coversheet and submit it together with your assessment to your
Assessor by the due date.
Student Declaration
• I declare that the work submitted is my own, and has not been copied or plagiarised from any
person or source.
• I have read the Plagiarism Policy and Assessment Appeal and Reassessment Policy in the
Student Handbook and I understand all the rules and guidelines for undertaking assessments.
• I understand that by typing my full name in the student field this is equivalent to a hand-written
signature.
• I give permission for my assessment material to be used for continuous improvement purposes.
Student
Signature
Date
Submitted
Assessor Use Only
Assessment Items
Result
Task 1
Case study
S
NS
Task 2
Portfolio
S
NS
Task 3
Report
S
NS
Final Result for this unit C
NYC
Student Declaration: I declare that I have been
assessed in this unit, and I have been advised of
my result. I am also aware of my appeal rights.
Assessor Declaration: I declare that I have
conducted a fair, valid, reliable and flexible
assessment with this student, and I have provided
appropriate feedback
Signature
Signature
Date
AIC-UP- BSBMGT517 –V3.0
Page 1 of 23
Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Email: info@aic.edu.au Website: www.aic.edu.au
Educating for Excellence
Assessor Marking and Feedback Form
Assessment Task
Satisfactory
Yes
No
Comments
Task 1
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Task 2
Question 1
Question 2
Task 3
Question 1
Question 2
Question 3
Question 4
Question 5
Assessor’s Final Comments
AIC-UP- BSBMGT517 –V3.0
Page 2 of 23
Australian Ideal College
Educating for Excellence
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Email: info@aic.edu.au Website: www.aic.edu.au
Task 1
Assessment Instructions
This is an individual assessment. You are required to demonstrate skills and knowledge required to
develop operational plans in consultation with key stakeholders.
If you need help understanding any questions, ask your assessor to explain.
Procedure
In response to a simulated business scenario, you will research resource requirements and develop
(or amend) an operational plan in consultation with relevant stakeholders. As a part of the
development of your plan, you will set performance indicators, plan for contingencies, and obtain
approval in accordance with organisational requirements.
Read the BBQfun scenario information provided in Appendix 1 and the BBQfun simulated business
documentation provided by your assessor. Submit a portfolio of your implementation documents as
outlined in the specifications below. Keep copies of your work for use in Assessment Tasks 2 and 3
and for your own records.
1. Write a brief summary of the BBQfun operational environment that includes:
a. an outline of the legislative and regulatory context that is relevant to BBQfun’s operational
plan
b. an outline of the BBQfun policies and procedures that directly relate to the operational
plan
c. an explanation of the role of an operational plan in achieving the successful
implementation of the e-commerce strategy
d. a discussion of your intention to either develop a new operational plan for BBQfun, or to
amend the existing operational plan; support your discussion with reference to different
methods and models for developing operational plans – such as methods for setting goals,
outlining actions, identifying risk and monitoring performance.
2. Research resource requirements for implementation of e-commerce strategy and develop an
action plan for the implementation of the e-commerce strategy. In your plan include:
a. physical resourcing (all major steps for resourcing, including procurement of different
types of resources, but not to the detail of including all procurement steps for each
resource type) and human resourcing (all major steps, e.g. recruiting, training,
communication)
b. timelines and milestones for implementing the e-commerce strategy
c. consultation and communication (ensure all affected staff are informed and engagement is
encouraged for all stakeholders).
An example action plan template is provided in Appendix 2.
Ensure plans adhere to organisational requirements set out in the scenario and in relevant
policies and procedures.
3. Develop performance indicators for operational and financial targets and amend or develop
existing operational plans to include KPIs and financial targets related to e-commerce strategy.
4. Develop a balanced scorecard for an e-commerce customer service representative including
three KPIs and associated targets.
AIC-UP- BSBMGT517–V3.0
Page 3 of 23
Australian Ideal College
Educating for Excellence
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Email: info@aic.edu.au Website: www.aic.edu.au
Note: The current budget and operational plan for BBQfun is located in Appendix 1. A balanced
scorecard template is located in Appendix 3.
5. Identify at least three risks to the implementation of the operational plan and develop a
contingency plan for each risk (you may use the contingency plan template provided in
Appendix 4). Risks must include:
a. one risk due to employee underperformance
b. one risk related to management of intellectual property (IP)
c. one risk due to breach of health and safety compliance responsibilities.
6. Develop a proposal for resourcing to be presented for approval to the Operations General
Manager (your assessor). Include in your proposal:
a. description of proposed implementation of resourcing
b. breakdown of costs
c. benefits to organisation
d. a list of different approaches to developing key performance indicators
e. risks to organisation by not implementing
f.
outline of identified risks and contingency planning
g. description of sources of information used to develop proposal (use internet research on
technical aspects of e-commerce and importance to retailers; use consultation, use
company financial projections).
7. Present proposal for approval by the Operations General Manager (your assessor).
To be deemed competent you will need to successfully demonstrate the following:
You must:

present the resourcing proposal for approval from your assessor

submit a planning portfolio, including:
o
a summary of the operational environment of BBQfun
o
action plan
o
performance indicators for operational and financial targets (in the new/amended
operational plan)
o
balanced scorecard for e-commerce customer service representative
o
proposal for resourcing.
Type your answer here.
AIC-UP- BSBMGT517–V3.0
Page 4 of 23
Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Email: info@aic.edu.au Website: www.aic.edu.au
Educating for Excellence
Appendix 2: Action plan template
Milestone: Action and/or objective
(to achieve strategic aims of physical or human resourcing)
AIC-UP- BSBMGT517–V3.0
Date
Person
responsible
Budget or resources
(where applicable)
Page 5 of 23
Australian Ideal College
Educating for Excellence
Appendix 3: Balanced scorecard template
KRA (key
Target
result area)
AIC-UP-BSBMGT517-V3.0
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Email: info@aic.edu.au Website: www.aic.edu.au
KPI (key performance
indicator)
Result
Page 6 of 23
Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Email: info@aic.edu.au Website: www.aic.edu.au
Educating for Excellence
Appendix 4: Contingency plan template
Contingency Plan
Company name: BBQfun
Name of person developing the plan
Who was consulted as part of this plan?
Name
Position
Risk identified:
Strategies/activities to minimise the risk
By when
By whom
By when
By whom
Contingency Plan
Company name: BBQfun
Name of person developing the plan
Who was consulted as part of this plan?
Name
Position
Risk identified:
Strategies/activities to minimise the risk
AIC-UP-BSBMGT517-V3.0
Page 7 of 23
Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Email: info@aic.edu.au Website: www.aic.edu.au
Educating for Excellence
Contingency Plan
Company name: BBQfun
Name of person developing the plan
Who was consulted as part of this plan?
Name
Position
Risk identified:
Strategies/activities to minimise the risk
AIC-UP-BSBMGT517-V3.0
By when
By whom
Page 8 of 23
Australian Ideal College
Educating for Excellence
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Email: info@aic.edu.au Website: www.aic.edu.au
Task 2
Assessment Instructions
This is an individual assessment. You are required to demonstrate skills and knowledge required to
plan and manage resource acquisition.
If you need help understanding any questions, ask your assessor to explain.
Procedure
In response to a simulated business scenario, and using work completed in Assessment Task 1, you
will develop and implement strategies to ensure physical and human resourcing is carried out in
accordance with organisational policies, practices and procedures and intellectual property (IP)
provisions.
Read the BBQfun simulated business information provided in Appendix 1 of this task and in the
business documentation provided by your assessor (the same documentation provided in
Assessment Task 1). Submit a portfolio of your implementation documents. Keep copies of your work
for your records.
1. Plan and implement physical resourcing:
a. Review the physical resourcing activities in the action plan you developed in Assessment
Task 1 and elaborate on your plan by including all steps and strategies to acquire
resources in accordance with organisational requirements.
b. Explain the risk management strategy needed to protect the organisation’s IP and/or
ensure the organisation does not breach third-party IP.
2. Plan and implement human resourcing:
a. Review the human resourcing activities in the action plan you developed in Assessment
Task 1 and elaborate on your plan by including all steps and strategies to recruit people in
accordance with organisational requirements (Appendix 1-3).
b. Incorporate IP requirements for human resource acquisition to ensure trade secrets and
confidential information is protected from theft, misuse and unauthorised distribution.
c. Prepare using the interview planning template provided in Appendix 4.
d. Assess and make recommendations on two potential recruits in accordance with your plan.
You may use the templates provided or develop your own. You may want to use the
assessment and evaluation template provided in Appendix 5.
To be deemed competent you will need to successfully demonstrate the following:
You must:
● submit a portfolio including:
○ action plans
○ interview plan
○ assessment and evaluation record with recommendations.
Type your answer here.
AIC-UP-BSBMGT517-V3.0
Page 9 of 23
Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Email: info@aic.edu.au Website: www.aic.edu.au
Educating for Excellence
Appendix 2: Action plan template
Milestone: Action and/or objective
(to achieve strategic aims of physical or human resourcing)
AIC-UP- BSBMGT517–V3.0
Date
Person
responsible
Budget or resources
(where applicable)
Page 10 of 23
Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Email: info@aic.edu.au Website: www.aic.edu.au
Educating for Excellence
Appendix 3: Expenditure payment approval form
For completion by person verifying payment:
Date:
Invoice date:
Payee name:
Job/project number:
Project title:
Description of payment:
Payment amount: $
ex. GST
Signature of person verifying payment
Signature of delegated manager
AIC-UP- BSBMGT517–V3.0
inc. GST
Page 11 of 23
Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Email: info@aic.edu.au Website: www.aic.edu.au
Educating for Excellence
For completion by finance:
Account number
Account name
Amount
Total Payable:
Approved:
Signature:
Date:
Director:
CEO:
Finance manager:
AIC-UP- BSBMGT517–V3.0
Page 12 of 23
Australian Ideal College
Educating for Excellence
Appendix 4: Interview planning template
Planning aspect
Description
1. Type of interview
2. Objectives
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Email: info@aic.edu.au Website: www.aic.edu.au
Time
3. Approach
and style
4. Schedule
5. Topics and questions
AIC-UP- BSBMGT517–V3.0
Page 13 of 23
Australian Ideal College
Educating for Excellence
Appendix 5: Assessment and evaluation template
Candidate:
Question
Ideal answer contains:
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Email: info@aic.edu.au Website: www.aic.edu.au
Number of
possible points
Score
Total
Recommendation:
AIC-UP- BSBMGT517–V3.0
Page 14 of 23
Australian Ideal College
Educating for Excellence
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Email: info@aic.edu.au Website: www.aic.edu.au
Task 3
Assessment Instructions
This is an individual assessment. You are required to demonstrate skills and knowledge required to
monitor and review operational performance.
If you need help understanding any questions, ask your assessor to explain.
Procedure
In response to a simulated business scenario, and using work completed in Assessment Task 1,
you will develop, monitor and review performance systems, analyse performance, identify areas of
underperformance, take prompt remedial action and report on operational performance.
In accordance with contingency planning developed in Assessment Task 1, you will take prompt
action to address employee underperformance. In a role-play, you will coach the employee in
accordance with performance management systems.
You will then prepare and present a management report describing the performance system,
performance results and recommendations for changes to operational plans. Also, you will negotiate
changes to operational plans and gain approval for recommendations from the Operations General
Manager (your assessor).
Form a group of two people and read the simulated BBQfun scenario information provided in
Appendix 1 of this task and in the business documentation provided by your assessor (the same
documentation provided in Assessment Task 1). Submit all your implementation documents. Keep
copies of your work for your records.
1. Prepare a plan for monitoring performance from the start of implementation to the end of the
financial year. You may use the action plan template (provided in Appendix 2) or create your
own plan. Ensure you include plans for monitoring and/or documenting:
a. budgetary and financial performance
b. productivity performance
c. employee performance in line with performance management policy
d. milestone achievement and performance against targets
e. dates for monitoring activities in line with scenario
f.
resources for monitoring
g. progress reporting at the end of each quarter to the Operations General Manager
h. regular performance management of online staff and lodgement of records with the HR
Manager.
2. Identify areas of employee underperformance, determine possible remedial actions and
prepare to performance manage underperforming employees. Refer to, follow, or adapt,
existing contingency plan for underperforming employees (developed in Assessment Task 1).
3. Follow your contingency plan and the BBQfun performance management policy to coach and
performance manage an underperforming employee. Arrange with your team member to roleplay the coaching session. You may wish to use the performance management plan template
and coaching plan template (provided in Appendices 3 and 4 of this task) to prepare for the
AIC-UP- BSBMGT517–V3.0
Page 15 of 23
Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: +61-2-9262 2968 Fax: +61-2-9262 2938
Email: info@aic.edu.au Website: www.aic.edu.au
Educating for Excellence
coaching session. Make sure you begin a coaching session with an explanation of your role
as …
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