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http://qm.riosalado.edu/resources/com/com259/20141020/waking_up_website/index.
html
Discuss how the organizational values, culture, and ethics of Waking Up, Inc. (located
above) may affect the organizational communication. Utilize key terms in your response
and demonstrate your understanding of the key terms used.
2. Review the feedback and characteristics of several directors at Waking Up, Inc. Based
on what you see, whom do you feel would be considered a manager at the company?
Who would be a leader? Make sure to clearly explain your opinions and support your
answer with references from your learning. Utilize key terms in your response and
demonstrate your understanding of the key terms used.
3. Assume that you are preparing to interview for a position as a Lifestyle Coach at
Waking Up, Inc. What steps would you take to prepare for the interview? What steps
would you take manage and minimize any communication anxiety for this setting?
Utilize key terms in your response and demonstrate your understanding of the key
terms used.
4. Conflict is inevitable in any organization. Discuss the steps for assertive conflict
resolution and include how you would apply them in an organizational setting. Utilize
key terms in your response and demonstrate your understanding of the key terms used.
5. Summarize how what you have learned in this class will help you in your future or
current career. Utilize key terms in your response and demonstrate your understanding
of the key terms used.
Lesson 3 Short Answer
1. Describe the key characteristics of listening. How do these differ from hearing
characteristics? Provide an example to support your answer.
2. 2. Explain why listening skills are important in each of the following business situations.
Be sure to include key concepts in your response.
• Conducting a job interview
• Determining the validity of an employee’s complaint
• Deciding whether two employees can trade vacation schedules
3. 3. Recall a recent situation in which you had difficulty listening due to distractions.
Describe the situation and the distractions, and explain how you could have minimized
the distractions and/or increased your listening capabilities within that situation.
Lesson 5 Short Answer
1. How are communication skills essential to managing conflict strategically? Describe at
least one approach to assertive conflict management. In your response, include how
setting goals and managing anxiety are important to successful conflict resolution.
2. 2. Discuss the conflict styles represented in Figure 11.1 from your textbook. Which style
do you use most often? Describe how you came to this conclusion. What changes would
you make to improve upon your current conflict management style?
The Scenario: Hiring Committee for Waking Up, Inc.
Congratulations! As a member of the Waking Up, Inc. staff, you have been asked to
serve on a hiring committee. Based on your understanding of Waking Up, Inc. and the
skills needed to be a successful Life Coach, you must create a list of 10 interview
questions for the hiring committee to ask potential employees.
The committee would like a variety of questions: open (2 questions), closed (2
questions), primary (2 questions), secondary (2 questions), and hypothetical (2
questions). Review the job description and requirements below to assist you with
question preparation. Be sure to include a brief introduction paragraph that provides the
rationale for your selected questions. Also, be sure to indicate which “type” of question
you are expressing.
Position for Hire Description
Waking Up, Inc. is recruiting a full-time, well-educated certified Life Coach with a
proven record of engaging people to create sustainable change for the better. As a Life
Coach for the Waking Up, Inc. Life Coach team, your priority will be to administer firstclass client care to develop a program for growth, to identify problem areas, and to
provide support and encouragement. Life Coaches are not required to live on the
Waking Up, Inc. premises but must be local. Night shifts occur on a rotating basis with
occasional on-call hours.
Job Requirements
Bachelor’s Degree in social work, psychology, business, communication, or related field
Accredited Life Coach Certification
At least 5 years of experience in the field
Excellent communication skills
Ability to formulate effective treatment plans for clients with minimal time and
immediate results
Provide case management according to the policies and procedures of Waking Up, Inc.
Team player, participate in overall Waking Up program development and planning as
requested with participation in weekly team meetings
Ability to work independently and accept critique through annual review process
Enthusiasm and passion for personal development of clients as well as self
Desired qualifications include additional certifications or degrees in health and nutrition
or similar regarding issues of substance addiction, eating disorders, etc.
Definitions are below:
Open questions
are those that allow the responder to do so in a variety of ways. Asking someone to describe
a situation and how they felt is an example of an open question. Closed questions are just the
opposite; they only allow the responder to do so in a minimal way. Often, closed que stions
can be yes or no questions.
Closed questions:
A question that gives the interviewee minimal choice in terms of response format
Primary questions
are those that introduce a new topic or area to explore. The secondary questions are those
that allow the participants to gain deeper understanding of the response from a primary
question. In an interview setting, you may ask quite a few secondary questions to help build
understanding.
Hypothetical questions
are those that ask you to tell about how you would handle a situation, or describe your
response to a situation. These questions can be a bit unnerving for some, but they can
provide a great deal of knowledge to the interviewer.
Assignment:
create a list of 10 interview questions for the hiring committee to ask potential employees.
The committee would like a variety of questions: open (2 questions), closed (2 questions),
primary (2 questions), secondary (2 questions), and hypothetical (2 questions).
(After each question you listed, you will want to identify the type of each question.]

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