Please assist with this assignment. Please STRICTLY follow the attached rubric for this assignment.Thanks! IHP 410 Milestone One Guidelines and Rubric Submit Section I of the case study, in which you will address the patient engagement activities and communication strategies of the health organization. Specifically, you will critique the organization’s translation services, educational materials, and staff training options. You should consider things such as variety of language options, how well the organization meets the language requirements of its service demographic, and how well staff training addre sses key cultural competence issues. Reference these resources to complete your milestone assignments: Mont efiore Medical Center Case Study Interpreting Services Program Specifically the following critical elements must be addressed: I. Patient engagement activities and communication strategies a) Critique the organization’s translation and interpretation services that may be available to non -English -speaking patients. In other words, does the organization provide such services? How many different languages are supported? How might the organization communicate with a speaker of a language that is not supported? Be sure to provide evidence that supports your claims. b) Analyze the extent to which educational resources and materials are available in languages other than English. Be sure to provide specific examples. c) Assess organizational staff training on patient engagement and communications for its potential to foster cultural competence. Be sure to provide evidence to support your claims. d) Identify gaps or deficiencies that may exist in the organization’s patient engagement and communications strategies, and provide evidence to support your claims. If you feel there are none, be sure to explain your reasoning. Guidelines for Submission: Milestone One must be submitted as a two – to three -page Microsoft Word document with double spacing, 12 -point Times New Roman font, one -inch margins, with sources cited in APA format. Critical Elements Proficient (100%) Needs Im provement (85%) Not Evident (0%) Value Engagement and Communication:Translation Services Critiques organization’s translation and interpretation services and provides evidence that supports claims Critiques organization’s translation and interpretation services, but does not provide evidence that supports claims Does not critique organization’s translation and interpretation services 20 Engagement and Communication: Educational Resources Analyzes the extent to which educational resources and materials are available in languages other than English, and provides specific examples Analyzes the extent to which educational resources and materials are available in languages other than English, but does not provide specific examples Does not analyze the extent to which educational resources and materials are available in languages other than English 20 Engagement and Communication: Training Assesses organizational staff training for its potential to foster cultural competence and provides evidence that supports claims Assesses organizational staff training, but does not address cultural competence, or does not provide evidence that supports claims Does not assess organizational staff training 20 Engagement and Communication: Gaps or Deficiencies Accurately identifies gaps or deficiencies and provides evidence to support claims, or explains reasoning if none exist Inaccurately identifies gaps or deficiencies, or does not provide evidence to support claims, or does not explain reasoning if no gaps o r deficiencies exist Does not identify gaps or deficiencies 20 Articulation of Response Submission has no major errors related to citations, grammar, spelling, syntax, or organization Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas 20 Earned Total 100%
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