True/False 1. Quality of conformance refers to the degree to which goods and services conform to the 2. The goal of supply chain management is to synchronize supply and demand of all of the 3. A supply chain encompasses only the activities associated with the flow of goods and 4. The objective of inventory management is to minimize the cost of holding inventory intent of the designers as documented in the specifications. organizations that are part of the chain. services. -5. The bullwhip effect occurs when slight to moderate demand variability becomes magnified as demand information is transmitted back upstream 6. Six Sigma is a recognized quality program based strictly on statistical process control. – . Service quality is more directly related to the interaction between customer and employee than is manufacturing quality 8. At economic order quantity, holding cost is always equal to ordering cost. 9. Waiting for parts to arrive or for machines to finish production is considered a form of concepts cannot be applied to services because services are intangible Multiple Choices waste under the principles of mass production 10. Lean your operations, 1. The process of identifying other organizations that are best at some facet of and then modeling your organization after them is known as: A) continuous improvement B) competitive benchmarking C) employee empowerment D) copycatting E) industrial espionage 2. The Baldrige award is based on seven categories. Which is not one of those? A) Leadership B) Strategic planning C) Human resource focus D) Information and Analysis E) Supplier information system 3. The degree to which a product meets pre-established standards is known as A) conformance B) performance C) reliability D) durability E) none of the above
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