pr could keep the cus 9.17 Claim Denial: Expensive Eyeglasses Plane (Objs. 1-4) Lost on s bmayeseoutlook.com. lantic Northern Airlines (ANA) had an unhappye Kristen Linder-Bowls lew from Washington, DC, to s customer. Los Angeles. The flight stopped briefly at Denver International A seat, her $400 prescription reading glasses were gone d toher they probably were thrown away since the cleanin rld t ocaehe gases hrough the airlin lost-andforahos he got off the plane for half an hour. When she retuno the fight attendant where the glasses were, anthetd in with big bags and tossed everything in them. Ms. Lind urned e gone. She attendant said g crew had er-Bowls service, but she failed. Then she wrote a strong letter to the airline deman bursement for the loss. She felt that it was obvious that sh returning to her seat. The airline, however, knows that an whelming number of passengers arriving at hubs switch planes for their connecting flights. The airline does not know who i was returning. Whats more, flight attendants usually announce that the plane is continuing to another city and that passengers who are returning should take their belongings. Cabin cleaning crews speed through planes removing newspapers, magazines, leftover foods, and trash. Airlines feel no responsibility for personal items left in cabins.41 YOUR TASK. As a staff member of the customer relations depart ment of Atlantic Northern Airlines, deny the customers cla retain her goodwill using techniques learned in this chapter. im but airline never refunds cash, but it might consider travel vouche for the value of the glasses. Remember that apologies cos Write a claim denial to Mrs. Kristen Linder-Bowls, 534 Ca Avenue, Venice, CA 90034 Owlothin
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