Esky Corporation, a chain of retail stores, monitors 10 performance indicators that are believed to be correlated with better quality service, including how quickly employees respond to queries, how w

  

Esky Corporation, a chain of retail stores, monitors 10 performance indicators that are believed to be correlated with better quality service, including how quickly employees respond to queries, how well employees assist customers in shopping, whether purchases are delivered on time, and so forth. This monitoring of performance indicators by Esky Corporation is an example of: a. performance orientation. b. organizational agility. c. organizational control. d. social orientation. Bradford, a restaurateur, meets his staff every morning to discuss daily plans, work-related problems, and their solutions. His employees have devised a unique method to deliver efficient and error-free service. Bradford gives his chefs full freedom to innovate and experiment with the dishes on the menu and shares customer feedback with them. In case of exceptional customer reviews, he rewards the entire staff with weekend outings. Which of the following approaches to organizational control does Bradford use at his restaurant? a. The directive control approach b. The hierarchical control approach c. The decentralized control approach d. The Theory X control approach Praque Inc., a machinery manufacturing firm, relies on suppliers to deliver raw materials on demand. John, the manager at Praque Inc., has set the following rules about the firm’s operations: Materials should be purchased from only a preapproved set of vendors; a formal bidding method should be used for purchases above a fixed amount; and a thorough inventory count should be conducted at regular intervals and matched against the inventory list of the company. In the given scenario, John has set these rules to: a. implement a social orientation approach. b. have organizational synergy. c. achieve organizational control. d. maintain the leadership continuum. In the context of the changing philosophy of control, which of the following statements is a difference between the hierarchical and decentralized methods of organizational control? a. The hierarchical method relies on task-related job descriptions, whereas the decentralized method relies on results-based job descriptions. b. In the hierarchical method, employees are actively engaged and turnover is low, whereas in the decentralized method, employee absenteeism and turnover is high. c. In the hierarchical method, culture is recognized as a means for uniting teams, whereas in the decentralized method, cultural norms are distrusted. d. The hierarchical method features limited use of rules, whereas the decentralized method uses detailed rules and procedures. In the context of total quality management (TQM), which of the following statements is true of quality partnering? a. It makes it possible to detect and address defects early in the product life cycle, when they can be corrected most easily. b. In quality partnering, quality control is seen as separate from everyday work. c. It is usually done after a product is completed or a service is delivered. d. In quality partnering, the work of quality partners is viewed as an interruption to the normal work routine. In the context of financial control, the most common financial analysis focuses on the use of , _____statistics that express the relationships between performance indicators such as profits and assets, sales, and inventory. A. telematics B. ratios c. auto- analytics d. budget

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